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Ordering & Delivery

11 articles

Articles

How do I use your online sizing guide?

It's super simple to measure your head and can be broken down into 3 easy steps. You may find it easier if you have a friend to help you out. Our helmet shape is intermediate oval, this will be the same across all of our ATLAS model helmets.    How t

What countries do you ship to?

All items are shipped globally direct from our HQ, from here we can ship to almost every country around the globe. However there are some countries which we are incapable of delivering to, please see the list of these countries below:    Russia Ukra

Are Ruroc helmets stocked in any physical stores?

At this current moment in time, we don't have any physical storefronts, however, we do have a super easy to follow sizing guide if you are stuck on what size is right for you, you can find the sizing guide on each of the product pages for our helmets

How do I track my order?

Got a Ruroc account?    Tracking your order is super easy, first you would need to ensure your order has been dispatched. You can check this via your account on our website, login into your account, go to your orders and here you will find the order

When will my order be delivered?

You will notice that on the website certain products there are different order statuses, these will be shown as follows below.    AVAILABLE NOWGET IT BY XX DATEThese items are physically in our warehouse and ready to dispatch imme

My order says 'processing' what does this mean?

This means that your order is awaiting shipment. We have received the funds and have your order locked in. You should have also received your order confirmation email by now. Once the order is ready for dispatch and your dispatch email will be sent o

Why is there a payment error when I'm trying to order?

Sorry to hear you are having trouble placing the order with us! As we are a UK based company on some occasions banks overseas will put a block/ a hold on the payment. They do this as a safety procedure to protect customers from fraud. If you are expe

How can I claim Military discount?

We offer a 10% discount to all active serving military personnel and veterans, this our way of saying thank you for your service! As well as military personnel we do also extend the discount to blue light services.      HOW TO CLAIM :   Drop us an

I forgot to use a discount code, can I apply it afterwards?

We are unable to refund discount codes if these have been missed of your order, if you are wanting to use the discount code then you would need to follow our cancellations policy, you can view the how to cancel my order article here

What is crash replacement?

Crash replacement is an optional policy available for purchase with any helmet and/or accessory. This entitles you to replace your covered item with a like for like replacement at 50% off RRP in the unfortunate event of a crash. The policy lasts for

Will I be charged duties on my order?

Customs and Taxes   All goods which are being brought internationally can’t be shipped from country to country freely. With goods that are imported into another country or customs territory there a customs duty, this applies to all orders and this fe