Can I track my return?Updated 2 days ago

Yes. Once your return has been created and handed to the carrier, you can track it using the return tracking information provided during your returns journey.

What to do
- Keep your return receipt or proof of postage until your return has been completed.
- Use the tracking link provided by the return carrier to follow the parcel.
- Check that your parcel is moving towards the correct return address shown during your return setup.

If your return tracking has not updated
- Allow time for the first scan to appear after the parcel has been handed over.
- If the tracking has stopped updating, contact the carrier first where possible.
- If you still need help after that, contact us with your order number and return tracking number.

Still need help?
Contact our Customer Experience team here.