International Payments & Banking FeesUpdated 2 hours ago

Your bank may add a fee of its own when you pay for an order that is processed overseas. Any extra charge comes from your card provider, not from Ruroc.

Why this can happen

Some banks and card providers add a foreign transaction fee when a payment is processed outside your own country, even when you are charged in your own currency. The amount depends on your card's terms.

What you can do

• Check your card's terms for foreign transaction fees.
• Use a card that does not charge overseas fees, if you have one.
• Ask your bank to confirm the charge. They are the only ones who can explain or remove it.

Refunds

We refund the full amount you paid us, to your original payment method. Fees charged by your bank never reach us, so we are not able to refund them.

Still need help?

If you see two charges for one order, or a charge that does not match your order total, contact our Customer Experience team here.