My order says 'processing' what does this mean?Updated 2 days ago

If your order status says processing, it means we have received your order and payment and your order is waiting to be dispatched.

What this usually means
- Your order has been placed successfully.
- Your order confirmation email should already be with you.
- Your tracking link will only become active once your shipping confirmation email has been sent.

Why your order may still show as processing
- Your order is waiting for the carrier collection or first scan.
- Your order contains a pre-order item or an item with a later dispatch window.
- Your order includes more than one item and is waiting for the longest lead-time item to be ready.

When to check again
- If you have ordered available now items, your order should normally move on once it has been dispatched.
- If you have ordered a pre-order item, your order may remain in processing until stock is ready to ship.

Still need help?
If your order has been in processing significantly longer than expected for the items you ordered, contact our Customer Experience team here.