RefundsUpdated a day ago

Refunds are always sent back to the original payment method used for the order.

When to expect your refund
- Once your refund has been processed, you will receive email confirmation from us.
- From the date of that email, please allow up to 5 working days for the funds to show in your account.
- If you paid using a buy now, pay later service such as Klarna, Affirm or PayPal Pay Later, your refund timeline may also depend on that provider.

If your card has expired
If the bank account linked to that card is still open, your bank will usually route the refund automatically.

If your original account is closed
- If you have another account with the same bank under the same name, your bank may be able to redirect the refund.
- If all accounts with the original bank are closed, you may need to contact that bank directly so they can help trace the refund.

Before you contact us
Please check the refund confirmation email date first. If more than 5 working days have passed since that email and the funds have still not appeared, contact your bank or payment provider first, then contact us if you still need help.

Still need help?
Contact our Customer Experience team here.