All collections

Refunds

Once we have processed a refund, you will receive email confirmation on this which will include the amount you have been refunded. From the date of this email please allow up to 5 working days for the funds to show back into your account. 

Please Note All refunds will be refunded back to the original payment method used and we are not able to process a refund to a different account under any circumstances. Below, you'll find information on how to receive your refund if your original payment method is no longer active.

My original account was closed, but I have another account at the same bank

Most likely, the bank will be able to redirect the refund to your active account, as long as both accounts are under the same name. Please allow up to 5 business days for the transaction to happen. If you still don’t see your refund, please contact your bank's customer service as they will be able to tell you how you can trace it.

All of my accounts at the original bank are closed

In this case, the refund will most likely be blocked at the original bank linked to the payment of your order. We suggest you contact your former bank to get your refund. Please contact us here if the bank is having trouble tracking the refund, so we can provide you with the ARN of the transaction, which will allow your former bank to locate the refund.

The card I paid with is expired or has been deactivated

In this case, your refund will be automatically directed back to the bank account linked to that card. There’s nothing you need to do — your bank should sort it out for you, provided the account is still open. Please allow up to 5 business days for the transaction to be complete.

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