All articles

Ordering & Delivery

How do I use your online sizing guide?

It's super simple to measure your head and can be broken down into 3 easy steps. You may find it easier if you have a friend to help you out. Our helmet shape is intermediate oval, this will be the same across all of our ATLAS model helmets. How to m

What countries do you ship to?

We ship to pretty much every country worldwide. If you are unsure if we ship to your country please click here. Unfortunately, we are unable to ship to any APO / PSC / PO Box addresses, So please keep this in mind before you order.

Are Ruroc helmets stocked in any physical stores?

At this current moment in time, we don't have any physical storefronts, however, we do have a super easy to follow sizing guide if you are stuck on what size is right for you, you can find the sizing guide on each of the product pages for our helmets

How do I track my order?

Once your order has been dispatched, you’ll receive your shipping confirmation email containing your tracking information.With the tracking information provided in your shipping confirmation email, you will be able to follow your order from our wareh

When will my order be delivered?

Prior to placing your order with us, you will see an estimated delivery date based on one of the three statuses below. This is the date based on the shipping service used that we expect your items to arrive with you. Please note that this date is an

My order says 'processing' what does this mean?

This means that your order is awaiting shipment. We have received the funds and have your order locked in. You should have also received your order confirmation email by now. Once the order is ready for dispatch and your dispatch email will be sent o

Why is there a payment error when I'm trying to order?

Sorry to hear you are having trouble placing the order with us! As we are a UK based company on some occasions banks overseas will put a block/ a hold on the payment. They do this as a safety procedure to protect customers from fraud. If you are expe

How can I claim Military discount?

We offer a 10% discount to all active serving military personnel and veterans, this is our way of saying thank you for your service! As well as military personnel we do also extend the discount to blue light services. HOW TO CLAIM :. *Please note dis

I forgot to use a discount code, can I apply it afterwards?

We are unable to refund discount codes if these have been missed from your order. If you are wanting to use the discount code then you would need to follow our cancellation policy, you can view the how to cancel my order article here.

Will I be charged duties on my order?

For customers based in the UK or USA, you will not have to pay any import duties to receive your shipment. For customers outside the UK or USA Ruroc is not liable for any import related duties and/or taxes. The only exception to this is the EU member