Ordering & Delivery
Using the Ruroc Sizing Guide
Use our sizing guide to find your recommended helmet size before you order. Here’s how to measure correctly, what fit to expect, and what to do if you’re between sizes.
Shipping Locations & Countries
We ship internationally from our UK, US and EU warehouses, with shipping options and estimated delivery dates shown at checkout for your location.
Understanding Order Status: Processing
Processing means we have received your order and payment, and your order is waiting to be dispatched. Tracking becomes available once your shipping confirmation email has been sent.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking link. Please allow up to 24 hours for the first tracking update to appear.
Order Tracking and Delivery Status
Estimated delivery dates are shown at checkout and on your order confirmation. Available now orders placed before midday are usually dispatched the same day from the relevant warehouse.
Physical Stores
Ruroc is primarily an online brand, but you can try selected helmets at sizing stations and official retailer locations in some regions.
Checkout Payment Errors
Payment errors can happen if your bank or payment provider blocks the transaction for security reasons, or if the checkout details do not match what your provider expects.
Military & Blue Light Discount
We offer a 10% discount to active serving military personnel, veterans and blue light services. This discount is issued once your eligibility has been checked by our team.
Duties, Taxes and Customs Charges
Orders shipped domestically within the UK, EU or US do not incur import charges. For other destinations, duties and taxes may apply unless they are shown as included at checkout.
What payment methods do you accept?
We accept major cards and a range of alternative payment methods, including PayPal, Klarna and Affirm where available. The payment options shown at checkout depend on your region.
Replacement / Spare Parts Availability
Some replacement parts can be ordered directly from our website. If the part you need is not listed, contact us and we will review what we can offer for orders placed directly with Ruroc.