I have received a defective productUpdated 4 days ago
Sorry to hear you have received defective items from us. These things can happen, but not to worry we have got you covered.
Providing you are still within the 14 day returns period you can create a return request and a return label via our returns portal. Please click here to begin this process. Please ensure to select your return reason as "Damaged or Defective" and this will ensure we cover all the associated return costs.
If you do come unstuck at any step of the process or are outside of the 14 day return period then please contact our customer support team here.
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