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Order Issues

6 articles

Articles

I have received a defective product

Sorry to hear you have received defective items from us. These things can happen, but not to worry we have got you covered.    You will need to contact our Customer Experience team, we would need to see proof of the defects/damage to the helmet. We w

I've been sent the wrong items

In the unlikely event that you have been sent the wrong items, we would need you to reach out to our customer support team, we would need the following information from yourself:    Order reference.  The item you should have received.  Photographic

I'm missing items from my order

Sorry to hear you are missing an item on your order, this an unlikely event and we would need you to contact us about this. Please message our customer support team with the following information.    Order reference number.  Items missing from your

My helmet doesn't fit me, how do I exchange it?

Sorry to hear your helmet doesn't fit, returning your helmet is super easy! From delivery, you have 14 days to request a return of your items for either an exchange or refund providing you meet the below criteria. Any items returned to us deemed to h

Can I amend my order after I've placed it?

We’re unable to make the following changes to your order once you have hit the “place order” button. These changes include:    Change of style or size.  Change of shipping address.  Adding products to an order Removing products from an order (Exclud

How can I cancel my order?

Sorry to hear your looking to cancel your order with us, prior to doing so us being able to cancel your order, you would need to ensure that the order has not been dispatched. To cancel your order you will need to reach out to our Customer Experience