Email Us - Opening Hours: 8am - 10pm Weekdays & 9am - 5pm Weekends (UK Time)

Track Your Order

Ruroc

Sorry to hear you are missing an item on your order, this is an unlikely event and we would need you to contact us about this. Please message our customer support team with the following information.&#xA0;<ul><li style="font-weight: 400;">Order reference number.&#xA0;</li><li style="font-weight: 400;">Items missing from your order.&#xA0;</li></ul>You can contact the customer support team <a href="https://ruroc.gorgias.help/en-US/contact"></a><a href="https://ruroc.gorgias.help/en-US/contact">here</a>.&#xA0;

Sorry to hear you are missing an item on your order, this an unlikely event and we would need you to contact us about this. Please message our customer support team with the following information. 
 

Order reference number. 
Items missing from your

I'm missing items from my order 

Order Issues

How do I use your online sizing guide?

What countries do you ship to?

Are Ruroc helmets stocked in any physical stores?

How do I track my order?

When will my order be delivered?

My order says 'processing' what does this mean?

Why is there a payment error when I'm trying to order?

How can I claim Military discount?

I forgot to use a discount code, can I apply it afterwards?

Will I be charged duties on my order?

Ordering & Delivery

What is your return for exchange or refund policy?

Have you received my return?

Can I track my return?

Refunds

Exchanges & Refunds

I have received a defective product

I've been sent the wrong items

I'm missing items from my order

My helmet doesn't fit me, how do I exchange it?

Can I amend my order after I've placed it?

How can I cancel my order?

What features does my ATLAS helmet have?

What certifications does the ATLAS helmet have?

Are ATLAS helmets Snell certified?

Where is my helmet made?

ATLAS

What can Berserker be used for?

Can the peak be removed?

Are any of the vents closed on the helmet?

Do the lenses fog up?

Can I wear glasses underneath the goggles?

Can I use my RG1-DX goggles be used with berserker?

Is the sizing for the Berserker the same as ATLAS?

BERSERKER

What certifications does the RG1-DX have?

What is an Asian fit helmet?

What is the Raid airflow system?

Can I wear glasses under my RG1-DX?

Do the new RG1-DX masks fit with my older helmet model?

Why do my lens keep fogging?

Am I wearing my helmet correctly?

RG1-DX & LITE

What is the warranty on my helmet?

How do I claim on my Warranty?

Can I order replacement parts?

Warranty

Product Info

ATLAS How to measure your head

How to best clean your ATLAS helmet

ATLAS 3.0 How to install your vent plugs

ATLAS 3.0 How to remove/change your cheek pads and comfort liner.

ATLAS 3.0 & 4.0 How to pair your Shockwave system

ATLAS 3.0 & 4.0 How to install your Pinlock

ATLAS 3.0 & 4.0 How to change your visor

ATLAS 3.0 & 4.0

ATLAS 2.0 How to Install Chin Curtain 2.0

ATLAS 2.0  How to install Atlas Shockwave

ATLAS 2.0 How to change your visor

ATLAS 2.0  How to remove your Cheek-Pads

ATLAS 2.0 How to Adjust Visor Mechanism

ATLAS 2.0 How to Install Pinlock

ATLAS 2.0

How To Get The Perfect Sizing On Your Motorcycle Jacket (Mens)

How To Get The Perfect Sizing On Your Motorcycle Jacket (Womens)

How to Clean Your Textile Jacket

How to Clean Your Leather Jacket

Jackets

EOX - How to Change Your Visor

EOX - How to Install Pinlock

EOX - How to Clean your Helmet

EOX - How to use the Sizing Guide

EOX - How to Remove and Fit your Padding

How To Videos

Manuals

I'm missing items from my orderUpdated 2 years ago