My item arrived damaged or faulty - what should I do?Updated 3 hours ago

If your item arrived damaged or faulty, please stop using it and contact us as soon as possible.

What to do first
- Do not continue to use the item.
- Keep the original packaging where possible.
- Gather clear photos showing the issue from multiple angles.

What we need from you
Please include:
- Your order number
- A short description of the issue
- Clear photos of the damage or fault
- Clear photos of the outer packaging and shipping label where relevant

How we handle it
Our team will review the issue and confirm the next step. In some regions, self-service return options may be available for damaged or defective items. If not, or if you are outside the return window, we will guide you through the next step directly.

If the issue develops after delivery
If the issue did not happen on arrival and you believe it may be covered by warranty, please see our warranty article below.

Still need help?
Contact our Customer Experience team here.