Ruroc warrants moto helmets to be free of defects in material or workmanship for a period of 3 years from the date of purchase, subject to the provisions below. Ruroc warrants snow helmets & goggles to be free of defects in material or workmanship fo

Ruroc warrants moto helmets to be free of defects in material or workmanship for a period of 3 years from the date of purchase, subject to the provisions below.Ruroc warrants snow helmets &amp; goggles to be free of defects in material or workmanship for a period of 2 years from the date of purchase, subject to the provisions below.Ruroc warrants accessories to be free of defects in material or workmanship for a period of 1 year from the date of purchase, subject to the provisions below.If a Ruroc product fails due to defects in craftsmanship or materials, within the warranty period, we will repair or replace the products free of charge provided that the customer has promptly notified us of any defect and immediately cease to use the product in question. The warranty is only valid for the original purchaser. Any item not purchased directly through Ruroc or second-hand will not have a valid warranty.Damage due to wear and tear, accident, misuse or neglect, failure to store or use the product correctly, or damage due to repairs carried out by anyone other than Ruroc will not be covered by this warranty policy.Ruroc will attempt to repair the issue and if a repair cannot be offered then a like-for-like replacement will be offered. If a like-for-like replacement cannot be offered due to stock levels then the nearest helmet available of similar value will be offered.

What is the warranty on my helmet?

We're really sorry to hear you are having an issue with your helmet!. If you believe your product has become defective during your 3 years warranty (Moto helmets), 2 years warranty (Snow helmets & Goggles) and 1 year warranty (Accessories) period ple

We&apos;re really sorry to hear you are having an issue with your helmet!If you believe your product has become defective during your 3 years warranty (Moto helmets), 2 years warranty (Snow helmets &amp; Goggles) and 1 year warranty (Accessories) period please reach out to the customer support team.Please provide as much information as possible regarding the defect in question along with your order reference number.You can contact the customer support team <a href="https://ruroc.gorgias.help/en-US/contact">here</a>.

How do I claim on my Warranty?

Yes, there are a couple of replacement parts that can be ordered by yourself directly from our website. Please click here to view these parts. If you do require any replacement parts that are not offered within this section, please contact the custom

Yes, there are a couple of replacement parts that can be ordered by yourself directly from our website. Please click <a href="https://www.ruroc.com/motorcycle-helmets/spare-parts.html">here</a> to view these parts.If you do require any replacement parts that are not offered within this section, please contact the customer support team and they will be able to arrange for these parts to be sent out to you, providing your original purchase is directly from Ruroc.You can contact the customer support team <a href="https://ruroc.gorgias.help/en-US/contact">here</a>.

Can I order replacement parts?

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Ruroc

Warranty

Product Info

How do I use your online sizing guide?

What countries do you ship to?

Are Ruroc helmets stocked in any physical stores?

How do I track my order?

When will my order be delivered?

My order says 'processing' what does this mean?

Why is there a payment error when I'm trying to order?

How can I claim Military discount?

I forgot to use a discount code, can I apply it afterwards?

Will I be charged duties on my order?

Ordering & Delivery

What is your return for exchange or refund policy?

Have you received my return?

Can I track my return?

Refunds

Exchanges & Refunds

I have received a defective product

I've been sent the wrong items

I'm missing items from my order

My helmet doesn't fit me, how do I exchange it?

Can I amend my order after I've placed it?

How can I cancel my order?

Order Issues

What features does my ATLAS helmet have?

What certifications does the ATLAS helmet have?

Are ATLAS helmets Snell certified?

Where is my helmet made?

ATLAS

What can Berserker be used for?

Can the peak be removed?

Are any of the vents closed on the helmet?

Do the lenses fog up?

Can I wear glasses underneath the goggles?

Can I use my RG1-DX goggles be used with berserker?

Is the sizing for the Berserker the same as ATLAS?

BERSERKER

What certifications does the RG1-DX have?

What is an Asian fit helmet?

What is the Raid airflow system?

Can I wear glasses under my RG1-DX?

Do the new RG1-DX masks fit with my older helmet model?

Why do my lens keep fogging?

Am I wearing my helmet correctly?

RG1-DX & LITE

ATLAS How to measure your head

How to best clean your ATLAS helmet

ATLAS 3.0 How to install your vent plugs

ATLAS 3.0 How to remove/change your cheek pads and comfort liner.

ATLAS 3.0 & 4.0 How to pair your Shockwave system

ATLAS 3.0 & 4.0 How to install your Pinlock

ATLAS 3.0 & 4.0 How to change your visor

ATLAS 3.0 & 4.0

ATLAS 2.0 How to Install Chin Curtain 2.0

ATLAS 2.0  How to install Atlas Shockwave

ATLAS 2.0 How to change your visor

ATLAS 2.0  How to remove your Cheek-Pads

ATLAS 2.0 How to Adjust Visor Mechanism

ATLAS 2.0 How to Install Pinlock

ATLAS 2.0

How To Get The Perfect Sizing On Your Motorcycle Jacket (Mens)

How To Get The Perfect Sizing On Your Motorcycle Jacket (Womens)

How to Clean Your Textile Jacket

How to Clean Your Leather Jacket

Jackets

EOX - How to Change Your Visor

EOX - How to Install Pinlock

EOX - How to Clean your Helmet

EOX - How to use the Sizing Guide

EOX - How to Remove and Fit your Padding

How To Videos

Manuals