You have 14 days from delivery to request a return for an exchange or refund, provided the item is unused, unworn and returned in its original packaging.

<p style="margin: 0cm 0cm 10pt; line-height: 1.5; font-size: 14px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px;" id="isPasted">You have 14 days from delivery to request a return for an exchange or refund, provided the item is returned in the same condition it was received.To be eligible for a return - Items must be unused and unworn. - Items must not have been used on the road or slope. - Items must be returned in their original packaging. - Once an item has been worn, it is not eligible for return.Return shipping - Returns and exchanges are free in the UK, US and EU. - Returns and exchanges are paid by the customer in all other regions.How to start a return Use our self-service returns portal&#xA0;<a href="http://www.ruroc.com/returns">here</a>.Important - Your return remains your responsibility until it reaches us. - If your return does not meet the eligibility criteria above, it may be sent back to you. - If you have received the wrong item, are missing an item or your item arrived damaged or faulty, please use the dedicated help articles for those situations instead, as the process may be different.Refunds - Refunds are always made back to the original payment method. - If you used a buy now, pay later service such as Klarna, Affirm or PayPal Pay Later, your refund will be handled through that provider. - In some regions or circumstances, refunds may begin once your return is in transit. In others, refunds are completed once the return has been received and inspected.Still need help? If you need help with a return, contact our Customer Experience team <a href="https://support.ruroc.com/en-US/contact">here</a>.

What is your returns, exchange and refund policy?

Once your return arrives and is checked in, you will receive an email update. If you are returning for an exchange or refund, you will receive confirmation once your return has been processed.

<p style="margin: 0cm 0cm 10pt; line-height: 1.5; font-size: 14px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px;" id="isPasted">Once your return reaches us and is checked in, you will receive an email update.What happens next - If you returned your order for an exchange, you will receive confirmation once your return has been processed. If the replacement item is unavailable, we will contact you with the next steps. - If you returned your order for a refund, you will receive confirmation once the refund has been processed back to your original payment method.Before you contact us - Please check your return tracking first. - If your tracking shows your parcel is still in transit, your return has not been checked in yet. - During busy periods, returns can take a little longer to be processed after arrival.Still need help? If your tracking shows your return has been delivered and you have not received an update after a reasonable period, contact our Customer Experience team <a href="https://support.ruroc.com/en-US/contact">here</a>.

Have you received my return?

Yes. Once your return has been created and handed to the carrier, you can follow its progress using the return tracking details provided during the return journey.

<p style="margin: 0cm 0cm 10pt; line-height: 1.5; font-size: 14px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px;" id="isPasted">Yes. Once your return has been created and handed to the carrier, you can track it using the return tracking information provided during your returns journey.What to do - Keep your return receipt or proof of postage until your return has been completed. - Use the tracking link provided by the return carrier to follow the parcel. - Check that your parcel is moving towards the correct return address shown during your return setup.If your return tracking has not updated - Allow time for the first scan to appear after the parcel has been handed over. - If the tracking has stopped updating, contact the carrier first where possible. - If you still need help after that, contact us with your order number and return tracking number.Still need help? Contact our Customer Experience team <a href="https://support.ruroc.com/en-US/contact">here</a>.

Can I track my return?

Refunds are always sent back to the original payment method. Once you receive refund confirmation from us, please allow up to 5 working days for the funds to appear.

<p style="margin: 0cm 0cm 10pt; line-height: 1.5; font-size: 14px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start; text-indent: 0px;" id="isPasted">Refunds are always sent back to the original payment method used for the order.When to expect your refund - Once your refund has been processed, you will receive email confirmation from us. - From the date of that email, please allow up to 5 working days for the funds to show in your account. - If you paid using a buy now, pay later service such as Klarna, Affirm or PayPal Pay Later, your refund timeline may also depend on that provider.If your card has expired If the bank account linked to that card is still open, your bank will usually route the refund automatically.If your original account is closed - If you have another account with the same bank under the same name, your bank may be able to redirect the refund. - If all accounts with the original bank are closed, you may need to contact that bank directly so they can help trace the refund.Before you contact us Please check the refund confirmation email date first. If more than 5 working days have passed since that email and the funds have still not appeared, contact your bank or payment provider first, then contact us if you still need help.Still need help? Contact our Customer Experience team <a href="https://support.ruroc.com/en-US/contact">here</a>.

Refunds

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Exchanges & Refunds

What is your returns, exchange and refund policy?

Have you received my return?

Can I track my return?

Refunds